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The CU*Answers network will be completely offline for several hours starting around midnight, then there will be intermittent interruptions to all network systems through the remainder of the maintenance window, as individual connections are rerouted and tested. All network services, including It’s Me 247 online, mobile, and text banking (including e-Statements, bill pay, MoneyDesktop, etc.), CU*Talk Audio Response, and CU*BASE core services will be unavailable at various times during the maintenance window. EFT interfaces (ATM/Debit/Credit card activity) will run in stand-in mode at the network switch.
Assuming things go smoothly we’re planning to begin restoring individual services by 6 a.m. ET, with EFT and It’s Me 247 being our first priorities. Keep in mind that this is approximate and assumes we do not run into any difficulties during the initial cut-over. At this point there is no way to accurately predict exact restoration times, but we will be doing our very best to bring these critical member services up as quickly as we safely can.