HTML, CSS, PHP, Ajax, Content, Search Engines, web browsers, mobile devices...web development is a complex process.

One stop for all your web development and hosting needs.

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Web hosting requires a lot of trust. Trust with your files, messages, and information. You already trust us with your priceless member data; trust us with your web data as well. Our hosting is rock solid, with state-of-the-art servers and around the clock monitoring.

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website updates

Web Services Professionals will manage your web site updates. You simply provide the content and we'll optimize it, test it and publish it. Avoid the hassle of managing HTML and browser compatibility. Let our professionals do it for you.

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Secure Forms on Your CU*Answers Web Service Website

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CU*Answers does not rate our shared hosting servers for private data. And according to the government (in Regulation P), taking white pages information (name and address) and associating it with a financial institution makes it private data. It’s goofy, but that’s why CU*Answers has pushed all private data interaction into It’s Me 247 Online Banking. But for your website this means you can’t ask “are you a member?” on a form.

We know this is a challenge. Which is why we’ve teamed up with DigitalMailer to offer an option to add Secure Forms for your website.

Secure Forms is a multi part process.  You have to collect the data through a secure means, like SSL the data also has to be stored securely, that is encrypted. Finally you have to have a secure mechanism to retrieve the data that has been submitted DigitalMailer takes care of all of this for you.

When a member submits a form, your team will receive an email about the submission.  Then you simply log into the Secure Forms Administration and view the entry.

Your credit union signs up directly with DigitalMailer for Secure Forms.  You can build your own forms or provide CU*Answers Web Services administrator access on your account and we can build them for you (standard rates apply).  Adding them to your website is super easy, they are simply links to the forms.

Learn more about Online Forms.

Network Maintenance 7/19

On Tuesday, July 19th starting at 12:00 AM, we will begin the monthly patch process for all the servers on the CU*Answers network. We will also be updating our Plesk Hosting Control Panel to version 12.5.

CU*Talk audio response and our phone system
It’s Me 247 online and mobile banking
CU*CheckViewer check images
eDOC applications
Hosted web/mail sites and
RAS/VPN/remote access

Creative Commons: Where Free is Not Actually Free

Copyright and the Creative Commons License
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In today’s world it is not uncommon for photographers, graphic artists and folks in other fields to submit work to the community that can be freely used in other projects. I’m sure you’ve heard of sites like Wikimedia and Morguefile (just to name a couple) that have photos listed for use under the Creative Commons license.

A Creative Commons (CC) License is only one of the public copyright licenses that exist today. A CC license is one that enables free distribution of work submitted by an author who wants to give permission to the community to use the work they have created.

At first glance, a CC license seems to mean “free” as in, you can freely edit and distribute the work in any manner you wish. However, each author can set limits or stipulations on how their work can be used. For instance, some authors prohibit commercial use of their work. This means, people can not use the work to help them make money — by either including it in a product that will be sold or something that helps them sell their products. Other authors will give you mostly free domain to use their work. However, they want credit for it. So, if you do happen to use their photograph, graphic design element, etc. they want their name on it somewhere for credit.

Sometimes the stipulations that authors place on their work is very transparent and easy to follow. Sometimes, the stipulations are vague. In other instances, people can forget to look at the requirements or ignore them altogether. The lines can get blurred and that’s where the trouble can start. For instance, just recently Festival delle Resistenze 2016 in Italy was sued for using a photo found on Wikimedia of one of the people who presented at the festival. The photo was taken by a local photographer and shared on Wikimedia under the CC license with the stipulation that credit would need to be given to the photographer in exchange for use of the photo. The festival took the photo and used it in marketing materials to promote the presenter but did not credit the photographer. From that mistake a lawsuit was born.

Knowing how and when to use CC licensed work can be quite an ordeal!

Our clients have the ease-of-mind in knowing that when they ask us to create a banner ad or other graphic materials, we have access to a full stock photo library that we can use without stipulation. We are either the authors of the content we use or we pay a license fee for use. We take copyright very seriously for the safety of our clients.

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SiteControl Shortcode Documentation

Web Services provides hosted sites access to our SiteControl Platform which pulls data such as product rate information and configured Loan Application and Membership Application URLs from CU*Base and It’s Me 247 for use on your WordPress site with easy to use WordPress ShortCode style snippets.

There are Shortcodes for Rateboards/Ratetables, RateCards, Badge/Button Snippets, Links, It’s Me 247 Online Banking Login Button, and Calculators. Read More »

Hosted SiteControl Features Updated

Today we rolled out an update to our SiteControl Platform that adds some new features, rateboards facelift, improved caching, and optimized performance.

2016 Rateboard Updates

One big change is that we move towards replacing our older proprietary “SmartTag” snippets with the now standardized WordPress “Shortcode” style snippets. You won’t have to make any changes to your hosted sites as we will automatically be replacing your SmartTags with Shortcodes. The new Shortcode changes are detailed here.

New RateCard rate format

Rateboards have been given a facelift to a more modern minimal design that should blend more readily with various site designs. There is also an optional narrow typeface included to improve spacing.  The data can also be filtered now based on text keyword matching, as well as preset sorting and limited to a specific number of results.  Rateboards also have a new Responsive Design for better mobile layout. We also added some new functionality to refresh rateboard data when you delete the SuperCache for a page containing a rateboard.

We also introduce a new rate display style called we’re calling “Rate Cards” that offers a new fresh way to highlight rates on your site. They also offer the same keyword filtering, sorting, and limiting as the new Rateboard tables. Read More »

Des Moines Police Officers’ CU Launches New Website

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Congratulations to Des Moines Police Officers’ Credit Union on the launch of their new site design! The new design utilizes WordPress with Site Control and includes responsive support for mobile devices, easy-access membership application, the Online Banking Widget, and integrated Google Map. Check out the new site design today at

After the Launch…

You have just launched your brand new website. The graphics and colors are slick and it is smartly responsive. You’ve got a brand new site and it’s ready for current and potential members to see! Now, you only need to sit back and watch the visitors roll in. Right?

What you do next after the launch of your new site is just as important as the planning and time that went into the build of it. Since your website is the digital front line to your organization, you want to spend time promoting and learning new ways to interact with your intended audience.

Some questions to ask:

  • How do I want members or potential members to interact with the site?
  • How are potential and current members interacting with the site now?
  • Are some areas of the website more popular than others?
  • Which pages are receiving the most attention?
  • How can I leverage page or article popularity to help guide visitors to the latest promotion or to interact and explore?

Listed below are some ways you can place attention to your online presence and use your website to innovate growth.

Promote Your Content. Promote Your Site.

Promote the content on your website. Leverage social media outlets like Twitter, Facebook, LinkedIn and YouTube to help spread the word. When you are promoting your website, don’t just link to the latest loan promotion. Create content that is worthy of sharing. Educate and give to your audience.

Become an Expert and Share.

Become an expert in your field. Post articles that are specific to things happening in your industry. Today in this age of information you have the ability to engage and educate. Teach your members and potential members the ways of the industry. Give them the power of knowledge that will better help them manage their finances. This is great for your members and great for your website’s SEO. You will rank higher in search engines and the ability to find you on the internet will be easier. Give and you will get.

Pay Attention and Analyze.

Google Analytics is an important tool. If it’s not implemented on your current website, it should be. It gives you the ability to look at your analytics reports and study the data. You can find out how people are interacting with your site. You will be able to gauge the success of your current loan promo, find out where the hot spots on your site are and then leverage those spaces to your advantage — to better serve your members and help potential members find the important information quickly.

Utilize other services such as AdWords and Facebook retargeting so that you can reach members no matter where they are on the web.

Optimize and Evolve.

Armed with data from “pay attention and analyze”, you should then be able to optimize your site for better user engagement.

Build landing pages for 1:1 engagement with certain promotions. If  current ad-graphics aren’t getting as much attention or as many clicks as you’d like, create new ones with a few changes based on the data you have collected. Once you do that, you can compare results and gauge improvement.

In all of this, the most important thing to remember is to keep moving forward. Your website will never really be “finished”. Nor should it be. It should always be evolving to help your organization grow by meeting the needs of your members.

After the launch is when it really begins.