Questions about Website Security


CU*Answers Web Services recently received some questions about website security. This client was concerned about the recent defacement of a Credit Union website in Montana and asked about how this would be handled at CU*Answers. We thought they were some good questions, so we wanted to share our answers with everyone. Here they are:

Who do we contact by phone to completely shut down our website? And does that include weekends and afterhours?
During M-F 8-5 business hours, call the Web Services Team 616-285-5711 x275
After hours, call Customer Support 800.327.3478 where someone is on call 24/7 to engage the appropriate team for response.
If something odd occurs does CU*Answers provide a diagnostic or forensic analysis of what happened?
We analyze our logs regularly to determine the source and method of attacks in order to mitigate attempts proactively. In the case of a successful “hack” we would do our due diligence to learn and prevent further abuses. We don’t have a formal plan to provide you with a report of those findings, but we’d be happy to share any findings deemed beneficial.
Does WordPress receive the same attention to updates and monitoring for security as our site?
I’m not sure I understand this question, your site does use WordPress, which we monitor and update continuously and update both the WordPress core software and plugins, this is one of the benefits of hosting with us. We also use several WordPress plugins to monitor security and log admin logins and changes on your site. Furthermore, Network Services has several protections in place at the network level including firewalls and intrusion detection systems – to name a couple – to assist in mitigating attacks.
Lastly, would CU*Answers automatically post a temporary site or link to take members to a “safe” site – bypassing the unwanted component – to access their information?
Yes, we would absolutely respond with necessary action to protect your members from any security incident. This response would depend on the severity of a compromise, ranging from removing the threat by redeploying your site from a version we keep in our code version control system, to potentially redirecting requests to your site directly to your online banking URL until the risk was mitigated.

Hosted WordPress Sites Updated to 3.9.2


Hosted WordPress sites have now been updated to version 3.9.2. This is a security release update improving a few things under the hood. For more information, check out the release notes.

New Website for New Horizons Credit Union


CU*Answers Web Services is excited to announce the launch of a new website for New Horizons Credit Union in Ohio. This new website is built on our WordPress with SiteControl platform enabling consistent content and search engine optimization right out of the gate. In addition, New Horizon’s new website theme was built to use CU*Answers Web Services’ and CU*Answers’ Marketing standard banner sizes so that New Horizons can leverage collaborative pricing and electronic banners.

Please visit their New Horizons’ new website.

Onaway FCU Rebrands to Awakon FCU

We are excited to announce the launch of the new! Onaway Federal Credit Union, based in northern Michigan, recently expanded beyond their Onaway footprint and needed to rebrand to reflect their expanded field of membership. As part of their name change to Awakon Federal Credit Union, they needed a new web site. Enter CU*Answers Web Services. Designed, built, tested, and launched to coordinate with the rest of the rebranding deployment, uses WordPress with SiteControl, 950×250 rotating banners, a lovely background photograph, search functionality, electronic contact forms, and simplified navigation.

Financial Literacy Videos launch on New Website

Financial Literacy Screenshot

We believe financial literacy is more than just book learning. It comes from the interactions Board members have with each other and with credit union teams. It comes with the confidence you gain from experience, education, and perseverance as a volunteer. That’s why we put together this video series on Financial Literacy.

The Financial Literacy for Credit Union Board Directors videos recently launched on a new website built with WordPress. Read More »

ExamShare launches in Beta


One of the common complaints we hear from our clients is the difficulty in preparing for regulatory examinations. If you had an idea of what to expect, we believe you would be much more effective and score higher on your next assessment. ExamShare is a website where you and your peers will provide feedback through a survey regarding your examination experience.

ExamShare is currently available in beta release meaning we are looking for credit unions to sign up, try it out and report feedback.

ExamShare is built with WordPress.