development

HTML, CSS, PHP, Ajax, Content, Search Engines, web browsers, mobile devices...web development is a complex process.

One stop for all your web development and hosting needs.

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hosting

Web hosting requires a lot of trust. Trust with your files, messages, and information. You already trust us with your priceless member data; trust us with your web data as well. Our hosting is rock solid, with state-of-the-art servers and around the clock monitoring.

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website updates

Web Services Professionals will manage your web site updates. You simply provide the content and we'll optimize it, test it and publish it. Avoid the hassle of managing HTML and browser compatibility. Let our professionals do it for you.

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The Big Boys Use It. So Should You.

WordPress
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Multi-million dollar companies have adopted WordPress for their websites. Large companies spend a big chunk of their income on IT products and services. Not least among those expenses is a solid, secure website that delivers value to the company. If the big boys are choosing WordPress, why wouldn’t you? Read More »

What is Mobile-geddon?

The Mysticism of SEO
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You’ve probably seen in the news that  Mobile-geddon starts this week.  What exactly does that mean?  In short, starting this week, Google search engine results are going to give preferential rankings to sites that are mobile ready.   Your content is still what really gets your site ranked at Google.  This change just means that all things being equal, a site that is mobile ready will get prioritized.

Google is constantly adjusting their ranking algorithms, but this is a big shift.  Google is planning for when users are using their mobile devices more than desktops.

As you read in our 2015 Screen Resolution Review, our credit union sites are still accessed 70% of the time on desktop devices.  However, we’ve seen mobile access trending upwards in the last 18 months and expect this trend to continue.

As part of this, CU*Answers Web Services has been including a responsive web design component in all of our new designs for the last several years.  What is a responsive web design?  In short, it means your website will scale to different screen resolutions using checkpoints enabling you to have one website that you maintain and the content is reflowed to match the size of the device.

It also means, that if CU*Answers Web Services has redesigned your website in the last 3 years, you likely already have a mobile optimized version website.

Google has released a tool for you to check your own site to see how it fares.  Here’s a test of cuanswers.com.  Note that the analysis takes a minute so let it run.

If your site doesn’t have a mobile responsive component, it’s time to consider a redesign.  We have limited redesign slots available, and slots are filled on a first come, first served basis.

WordPress Sites Updated to 4.1.2

WordPress
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Today we updated hosted WordPress sites to the latest greatest version 4.1.2.  This was a security and bugfix release.  Complete details can be found here.

Questions about Website Security

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CU*Answers Web Services recently received some questions about website security. This client was concerned about the recent defacement of a Credit Union website in Montana and asked about how this would be handled at CU*Answers. We thought they were some good questions, so we wanted to share our answers with everyone. Here they are:

Who do we contact by phone to completely shut down our website? And does that include weekends and afterhours?
During M-F 8-5 business hours, call the Web Services Team 616-285-5711 x275
After hours, call Customer Support 800.327.3478 where someone is on call 24/7 to engage the appropriate team for response.
If something odd occurs does CU*Answers provide a diagnostic or forensic analysis of what happened?
We analyze our logs regularly to determine the source and method of attacks in order to mitigate attempts proactively. In the case of a successful “hack” we would do our due diligence to learn and prevent further abuses. We don’t have a formal plan to provide you with a report of those findings, but we’d be happy to share any findings deemed beneficial.
Does WordPress receive the same attention to updates and monitoring for security as our site?
I’m not sure I understand this question, your site does use WordPress, which we monitor and update continuously and update both the WordPress core software and plugins, this is one of the benefits of hosting with us. We also use several WordPress plugins to monitor security and log admin logins and changes on your site. Furthermore, Network Services has several protections in place at the network level including firewalls and intrusion detection systems – to name a couple – to assist in mitigating attacks.
Lastly, would CU*Answers automatically post a temporary site or link to take members to a “safe” site – bypassing the unwanted component – to access their information?
Yes, we would absolutely respond with necessary action to protect your members from any security incident. This response would depend on the severity of a compromise, ranging from removing the threat by redeploying your site from a version we keep in our code version control system, to potentially redirecting requests to your site directly to your online banking URL until the risk was mitigated.

Isthmian CUSO

Isthmian CUSO - Capital for Small Business
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Congratulations to Isthmian CUSO, aka ic-cuso.com, on the launch of their new website based on our WordPress with SiteControl platform.   Among other features their site leverages Responsive Web Design to adapt to displays on various devices.   The CUSO’s missions is to enable credit unions and business lending CUSOs to deliver alternative business lending solutions to its members.

 

Network Maintenance 4/21

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On Tuesday morning, April 21, from 12-8 AM ET, we will be performing internal network maintenance. During this time, there may be brief network interruptions to the following services:

  • CU*Talk audio response and our phone system
  • It’s Me 247 online and mobile banking
  • CU*CheckViewer check images
  • eDOC applications
  • Hosted web/mail sites and cuanswers.com
  • AnswerBook
  • CU*Spy
  • RAS/VPN/remote access