CU*Answers Web Services http://ws.cuanswers.com Thu, 16 Oct 2014 15:04:00 +0000 en-US hourly 1 http://wordpress.org/?v=4.0 Major Network Upgrade 10/26 http://ws.cuanswers.com/2014/10/16/major-network-upgrade-1026/ http://ws.cuanswers.com/2014/10/16/major-network-upgrade-1026/#comments Thu, 16 Oct 2014 15:02:34 +0000 http://ws.cuanswers.com/?p=6728 Sunday, October 26, will be a big day for our network, with maintenance planned that will cause intermittent service interruptions for some services, including CU*Answers-hosted client websites.

If we host your credit union website, members will be unable to access the site during the maintenance window. This means that although online banking will be available, members will not be able to access It’s Me 247 from your website. We will not be able to present members with a splash page on your website during the maintenance window, but for those with a CU*Answers hosted website we have posted a Service Alert on your OBC page to notify members of the network maintenance. Let us know if you would also like to add this notice to your CU*Answers hosted website.

Here is a sample of the alert content:

From approximately 12:00 AM ET to 12:00 PM ET on Sunday, October 26, online banking will be unavailable due to network maintenance. Thank you for your patience as we perform these necessary upgrades.

Read complete details.

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Network Maintenance 10/14 http://ws.cuanswers.com/2014/10/09/network-maintenance-1014/ http://ws.cuanswers.com/2014/10/09/network-maintenance-1014/#comments Thu, 09 Oct 2014 13:24:26 +0000 http://ws.cuanswers.com/?p=6714 maintenance

From 6-7 AM ET next Tuesday, October 14, we will be performing network maintenance. During this time, there may be brief interruptions to the following services:

  • It’s Me 247 online and mobile banking
  • CU*CheckViewer check images
  • eDOC applications
  • Hosted web/mail sites and cuanswers.com
  • AnswerBook
  • CU*Spy

We apologize for any inconvenience this may cause.

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Network Maintenance 9/29 http://ws.cuanswers.com/2014/09/23/network-maintenance-924/ http://ws.cuanswers.com/2014/09/23/network-maintenance-924/#comments Tue, 23 Sep 2014 13:32:57 +0000 http://ws.cuanswers.com/?p=6695 maintenance

***UPDATE 9/23/14 3:45 PM ET*** The maintenance originally scheduled for 9/24 has been rescheduled to 9/29.

On Monday morning, September 29, from 12-8 AM ET, we will be applying upgrades, performing maintenance, and testing redundant configurations on our storage network and systems. During this time, there may be brief network interruptions. In addition, the following servers/applications may be unavailable:

  • CU*Talk audio response and our phone system
  • It’s Me 247 online and mobile banking
  • CU*CheckViewer check images
  • eDOC applications
  • Hosted web/mail sites and cuanswers.com
  • AnswerBook
  • CU*Spy
  • RAS/VPN/remote access

 

We apologize for any inconvenience this may cause.

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Thunder Bay Area Credit Union Website Redesign http://ws.cuanswers.com/2014/09/18/thunder-bay-area-credit-union-website-redesign/ http://ws.cuanswers.com/2014/09/18/thunder-bay-area-credit-union-website-redesign/#comments Thu, 18 Sep 2014 19:29:03 +0000 http://ws.cuanswers.com/?p=6690 Congratulations to Thunder Bay Area Credit Union on the launch of their new website design. The new design utilizes WordPress with Site Control and includes Rotating Banners, Featured Rates, a Site Map, and Partnership Banners . Check out the new site design today at http://thunderbaycu.org/

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Network Maintenance 9/23 http://ws.cuanswers.com/2014/09/16/network-maintenance-923/ http://ws.cuanswers.com/2014/09/16/network-maintenance-923/#comments Tue, 16 Sep 2014 12:56:07 +0000 http://ws.cuanswers.com/?p=6684 maintenanceOn Tuesday, September 23, 2014, from 3-8 AM ET, we will be performing monthly internal network maintenance. During this time, there may be brief network interruptions. In addition, the following servers/applications will be offline for a period of 10-15 minutes each while we apply current security patches and test redundant configurations:

  • CU*Talk audio response and our phone system
  • It’s Me 247 online banking (including mobile web) NOTE: No splash page will be possible since the entire connectivity will be offline; however, the interruption is typically less than 10 minutes for this system.
  • CU*CheckViewer check images
  • eDOC applications
  • Hosted web/mail sites and cuanswers.com
  • AnswerBook
  • CU*Spy
  • RAS/VPN/remote access

We apologize for any inconvenience this may cause.

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Network Maintenance 9/16 http://ws.cuanswers.com/2014/09/10/network-maintenance-916/ http://ws.cuanswers.com/2014/09/10/network-maintenance-916/#comments Wed, 10 Sep 2014 12:52:02 +0000 http://ws.cuanswers.com/?p=6681 Please be aware that on Tuesday morning, September 16, from 12-8 AM ET, we will be applying upgrades, performing maintenance, and testing redundant configurations on our storage network and systems. During this time, there may be brief network interruptions. In addition, the following servers/applications might be unavailable intermittently:

  • CU*Talk audio response and our phone system
  • It’s Me 247 online and mobile banking
  • CU*CheckViewer check images
  • eDOC applications
  • Hosted web/mail sites and cuanswers.com
  • AnswerBook
  • CU*Spy
  • RAS/VPN/remote access

We apologize for any inconvenience this may cause.

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SiteControl Sites Upgraded to WordPress 4.0 http://ws.cuanswers.com/2014/09/09/hosted-sitecontrol-sites-upgraded-to-wordpress-4-0/ http://ws.cuanswers.com/2014/09/09/hosted-sitecontrol-sites-upgraded-to-wordpress-4-0/#comments Tue, 09 Sep 2014 20:26:57 +0000 http://ws.cuanswers.com/?p=6678 The latest greatest version 4.0 release of WordPress has been deployed to your hosted sites.  Touting an improved admin experience for ease of editing, media uploading, and embedding, we hope you enjoy the added convenience! Read the detailed writeup for more information.

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Ripco Credit Union Website Redesign http://ws.cuanswers.com/2014/09/04/ripco-credit-union-website-redesign/ http://ws.cuanswers.com/2014/09/04/ripco-credit-union-website-redesign/#comments Thu, 04 Sep 2014 19:54:45 +0000 http://ws.cuanswers.com/?p=6672 Congratulations to Ripco Credit Union on the launch of their new website design. The new design utilizes WordPress with Site Control and includes the It’s Me 247 Direct Login, Lifestages, responsive support for tablets and mobile devices, and Rotating Banners. Check out the new site design today at https://ripco.org/

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Google Encourages Browser Upgrades http://ws.cuanswers.com/2014/09/04/google-encourages-browser-upgrades/ http://ws.cuanswers.com/2014/09/04/google-encourages-browser-upgrades/#comments Thu, 04 Sep 2014 15:24:10 +0000 http://ws.cuanswers.com/?p=6667 Google_Chrome_iconRecently Google has decided that they will attempt to pressure users to upgrade their browsers. Google is doing this by showing old versions of the Google home page if users are using outdated browsers. Google hopes that users will choose to upgrade their browser to avoid the old home page which lacks modern search features seen in the latest release.

Read the BBC article about Google here.

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Network Maintenance 9/9 http://ws.cuanswers.com/2014/09/02/network-maintenance-99/ http://ws.cuanswers.com/2014/09/02/network-maintenance-99/#comments Tue, 02 Sep 2014 14:47:52 +0000 http://ws.cuanswers.com/?p=6662 From 9-9:30 PM ET on Tuesday, September 9, we will be upgrading equipment that connects our two offices in Grand Rapids and Kentwood, MI. During this time, you and your members may experience brief interruptions in services. We apologize for any inconvenience this may cause.

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