The Web Services Team at Wesco Net, which caters largely to credit unions utilizing the CU*BASE core processing platform from CU*Answers, has been working hard at developing new websites. One of most recent launched, is a completely redesigned website for Sentinel Federal Credit Union of Box Elder, South Dakota.
The new site for Sentinel Federal FCU is based on the widely popular WordPress with SiteControl platform, which has been awarded the Overall Best Open Source CMS Award in the 2009 Open Source CMS Awards, as well as being named first runner-up in the Best Open Source PHP CMS category. The credit union™s newly redesigned site uses hybrid pages, post designs, and utilizes the built in link manager feature to manage the header and footer links.
Sentinel Federal Credit Union has approximately 7,500 members providing a full portfolio of financial services from 4 locations. For more information about Sentinel Federal, go to http://sentinelfcu.org .
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CU*Answers, in conjunction with e-DOC Innovations and WESCO Net Web Services has launched a new site to assist credit unions in better understanding the e-document management solutions available to them.
The CU*Answers CUSO provides data processing and ancillary services to 165+ credit unions across the United States, ranging in size from 200 members to over 60,000. Recognizing that not all credit unions may want or be able to afford a comprehensive e-document management package, CU*Answers offers its “CU*SPY” Vault (powered by eDOC Innovations) directly integrated into CU*BASE for capturing receipts, loan forms and photo ID™s. This option is low maintenance, easy to implement, and inexpensive.
For credit unions looking to implement a more comprehensive solution, CU*Answers works with its cuasterisk.com network partner, eDOC Innovations to provide two other options: eDOC Online, or an eDOC Inhouse Vault. Credit Unions also have the option of choosing an alternate 3rd party for its e-document management needs. The new website provides information and disambiguation of the various e-document solutions, to make it easier for credit unions to choose the best-fit option. The site is based on Wesco Net Web Services WordPress with SiteControl platform as a Content Management System and benefits from features such as site search, contact forms, and RSS feeds. For more information, check out the site at http://edocs.cuanswers.com.
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WESCO Net Web Services, a leader in web design and hosting, has integrated the popular CEO Ticklers email newsletter with cuanswers.com.
In March 2008, parent company CU*Answers launched the CEO Tickler program with the objective of challenging CEOs to set some goals for running their credit union business, while gaining insights into their membership base. Each tickler newsletter includes challenges that are answered in a corresponding CEO Tickler Answers newsletter.
Topics for the 2009 year included Dashboards “ Keep Your Eyes on the Road Ahead, which focused on utilizing CU*BASE dashboards to gauge the effectiveness of programs that drive credit unions forward, Strategic Online Banking Tactics, and Goals for Product & Services 2010.
This resource became so worthwhile that credit union staffers wanted the ability to reference the information outside of their email client. The team at WESCO Net Web Services stepped in, and now these email newsletters are also published as part of cuanswers.com.
Visit online at http://cuanswers.com/ceo_ticklers/
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WESCO Net Web Services, a leader in web design and hosting for the Credit Union Industry has launched more than 60 websites in the last 12 months.
This impressive count includes many different credit union sites, MicroLender Pay Day Loan origination sites, Retailer Direct origination sites, Prime Alliance Mortgage origination sites, custom Risk Management Report Generators and cuasterisk.com corporate sites.
According to WESCO Net, this is a record year for the Web Services department, with the most new development it has ever done. The launch of these new sites is in addition to the regular website updates requested by its clients.
David Damstra, Manager of Web Service says, “This has been an exciting year for us, not only have we been able to launch more web sites than we ever have before, but we™ve also been able to expand our services into innovative web applications and the new Talent Source portals. We look forward to next year being even bigger.”
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WESCO Net Web Services, in association with CU*Answers Audit Link, recently deployed two instances of its custom-built Risk Management Report Generator web site applications.
The Risk Management Report Generator is a tool which allows clients of the CU*Answers network (cuasterisk.com) to complete their due diligence on services and products purchased from these CUSOs. The creation of the product stemmed from requirements set forth by the NCUA instruction to credit unions to perform due diligence on vendor relationships. In addition to storing answers modeled after the questions posed by the NCUA, is also allows credit unions to keep vital contract information along with legal opinions associated with the correlating contracts. This application is a collaborative effort for a community of clients to establish responses to the questions, and these responses are available to others to use or model their own responses after.
In addition to the pilot site built for CU*Answers, the Web Services team also deployed a similar version for eDOC Innovations.
Jim Vilker, VP Professional Services for CU*Answers describes it as a “full vendor management system for credit unions that partner with the cuasterisk.com network. It allows credit unions to not only complete their due diligence electronically, but to also view how their peers completed the assessment.”
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Xtend, Inc., a multi-owned cooperative CUSO headquartered in Grand Rapids, Michigan, announced that it has begun to take orders for the new CU*OverDrive marketing service which was announced this past summer. The CU*OverDrive brand is a collaborative effort that combines marketing, consulting, web services, programming, and direct member support from multiple business units of Xtend and fellow CUSO CU*Answers, Inc. Xtend™s Member Reach and Xtension Call Center business units will spearhead the delivery efforts from an Xtend standpoint while working closely with the Management Services and Web Services business units at CU*Answers.
According to Xtend President Scott Collins, “The goal of CU*OverDrive is to provide a comprehensive annual ‘marketing plan in a can™ for our credit union partners that leverages the resources we have within our two CUSOs. We worked with a focus group of our credit union partners to develop twelve monthly campaigns covering product and services sets that include multiple lending products, savings/thrift, new member marketing, identity security, and general member awareness topics. We think this serves as a perfect complement to our partners™ current marketing plan because it fills in the gaps around their existing marketing plans. It keeps the momentum going for the entire year and frees up their staff to focus on the big projects.”
Campaigns will include consulting, core system configuration, artwork and web content, collaborative printing pricing, and electronic communications along with an option to activate inbound/outbound call center support from the Xtension Call Center. Collins reports that in just the first week, nine credit unions have signed up to include CU*OverDrive in their 2010 marketing plans.
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