CU*Answers, a 100% credit union-owned provider of data processing services, has announced it will be implementing changes to It’s Me 247, and will no longer support access to the online banking platform via IE5 or IE6.
According to the CUSO, this decision was made due to the rapidly changing needs of the Internet, and Microsoft ending mainstream support for these versions, including the implementation of important security updates for these outdated browsers.
CU*Answers has said that effective Monday, October 4, these browsers will no longer be supported. Read More »
CU*Answers Web Services recently announced the launch of a new Best Practices Blog for the Ada, MI-based CUSO Development Company, LLC.
The private blog was created with the intention that clients and partners of CUSO Development Company may collaborate on opportunities and share ideas regarding best practices.
“The new blog was styled to look like CUSO Development Company’s existing website but was actually recreated on WordPress with SiteControl Management System,” stated Web Services Manager, David Damstra.
Download Press Release
CU*Answers, the West Michigan-based provider of data processing and technology solutions for credit unions, announced today that it has partnered with Messick & Weber P.C. to provide CU*BASE clients access to the CUSOLaw.com Knowledge Base.
CUSOLaw.com is the web presence for the Messick & Weber law firm, located in Media, Pennsylvania. Known for providing services to credit unions, CUSOs, and other third party service providers, the firm has gained industry recognition as a premier source for everything Credit Union, Collaboration, and CUSO-related. The Knowledge Base comprised by the firm represents 20+ years of educational material and counsel documents related to credit union and CUSO representation. Access to this information has been reserved for clients/ clients on retainer with the Messick & Weber firm.
According to CU*Answers, the partnership came to fruition after its Web Services team assisted with revamping the CUSOLaw.com website. Recognizing the alignment of strategic goals and values, the teams of Messick & Weber and CU*Answers came together in collaboration, a core belief shared by both sides.
Download Press Release
CU*Answers has recently announced that any of its clients are able to attend the Passageways powWOW, an Advanced User and Development Conference being held May 12th - May 13th, at a special rate of $200, which is $150 less than the standard registration rate.
CU*Answers provides Talent Source Portals via the Passageways P4 Portal solution, which allows credit unions to organize and structure the collective knowledge of its teams into discrete workgroups of information. This tool centralizes collaborative communication to increase productivity among staff as it makes needed information easily accessible. This information is hosted in CU*Answers SAS-70 certified datacenter and managed by WESCO Net professionals, eliminating worry about hardware or system security.
CU*Answers and Passageways have extended the discount rate to all CU*BASE clients, whether they are already Portal users, or interested in more information about the solution.
For more information, access: www.passageways.com/powwow_conference.php
Download Press Release
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced earlier this week that it has selected LIVECHAT Contact Center from European developer LIVECHAT Software for an upcoming web chat proof-of-concept project. During the selection process, Xtend evaluated several in-house and ASP chat solutions before deciding to move forward with the LIVECHAT enterprise solution. The CUSO plans to quickly deploy the LIVECHAT application to support its B2B service offerings, while at the same time working with its core data processing partner – CU*Answers – over the next several months to integrate LIVECHAT into an authenticated It’s Me 247 home banking B2C solution.
According to Xtend President Scott Collins, selecting the right partner proved more challenging than expected. “We have been providing B2B chat services for nearly a year, but we knew that providing B2C support, especially in an authenticated and secure environment like home banking, required us to buy versus build. From the onset, we preferred an enterprise solution because we felt we had more control, but most of the recognized industry players were an ASP deployment. In fact, when we first looked at LIVECHAT it did not have an enterprise solution either. By the time we re-engaged with them this fall their enterprise solution was already deployed in several European financial institutions. Over the next few months, our web services and home banking partners over at CU*Answers will put the LIVECHAT software and support team to the test so that we can move forward with confidence.”
Collins noted that several credit union clients were anxious to participate in the beta testing of the new web chat service and that the CUSO planned to be ready for this next by late winter or early spring.
Download Press Release
The Web Services Team at Wesco Net, which caters largely to credit unions utilizing the CU*BASE core processing platform from CU*Answers, has been working hard at developing new websites. One of most recent launched, is a completely redesigned website for Sentinel Federal Credit Union of Box Elder, South Dakota.
The new site for Sentinel Federal FCU is based on the widely popular WordPress with SiteControl platform, which has been awarded the Overall Best Open Source CMS Award in the 2009 Open Source CMS Awards, as well as being named first runner-up in the Best Open Source PHP CMS category. The credit union’s newly redesigned site uses hybrid pages, post designs, and utilizes the built in link manager feature to manage the header and footer links.
Sentinel Federal Credit Union has approximately 7,500 members providing a full portfolio of financial services from 4 locations. For more information about Sentinel Federal, go to http://sentinelfcu.org .
Download the PDF