Xtend Inc. a multi-owned cooperative CUSO headquartered in Grand Rapids, Michigan, announced that it has deployed a web chat service in an effort to help its business partners respond quickly and effectively to clients and prospects. The new service was rolled into the web sites of key business partners over the past several weeks, with chat requests directed to the CUSOs Xtension Call Center for response.
We are excited that we could very quickly incorporate web chat into our overall support strategy, says Scott Collins, President of Xtend. We approached the Web Services team at CU*Answers as part of our build or buy due diligence effort, and they really stepped up. Within a two week period we had a prototype to work with internally and a few weeks after that began deploying across our extended enterprise. Its first wave of customers consisted of several businesses from the cuasterisk.com family of CUSOs, including eDOC Innovations, CU*Answers, and Lender*VP, as well as its own www.xtendcu.com web site.
Collins indicates that this first web chat offering is a proof of concept for services that will be rolled out in support of credit unions over the remainder of the year. We were looking for a way to test web chat in a B2B environment and our partners were quick to respond. he added. Our next step will be beta projects for credit unions B2C communication from both their web sites and home banking. And of course we plan to deliver these with our typical aggressive pricing strategy.
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CU*Answers Web Services, a leader in web design and hosting, in conjunction with Lender*VP, is pleased to announce the launch of a new Retailer Direct web site for Delta County Credit Union.
Delta County created a Retailer Direct relationship with local RV dealer, Hilltop RV Superstore. Using the Retailer Direct web application, patrons of Hilltop RV Superstore can apply for credit at Delta County Credit Union.
Retailer Direct allows a retailer to submit credit information directly to a Credit Unions CU*BASE lending queue. Using the Credit Unions decision model, an approval can be returned to the retailer and the appropriate forms are automatically generated at the retailers site. For a credit union, this relationship is both a source of new loans and new members. For the retailer, this relationship provides a simple, automatic way to offer financing to patrons through a local financial institution.
Delta County Credit Union is a member-owned financial cooperative, whose purpose is to promote the financial well-being of its members by providing comprehensive and progressive financial services at a competitive price. Visit Delta County Credit Union online at http://www.deltacountycu.com.
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Andy Clarke on forabeautifulweb.com has written an interesting article exploring the options web designers/developers have for dealing with IE6′s standards non-compliance. He summarizes six common approaches and then goes on to share his universal stylesheet for IE6. It’s a utopian approach enviable to anyone in a design position who wishes they could just kiss IE6 goodbye. (In case you forgot, IE6 is over 7 years old!) For those of us dealing with clients who are themselves still using IE6 due to the restraints of their own IT departments it is not likely to be an acceptable solution. Dean Edwards ie7-js scripts do bring us a glimmer of hope in the bleak IE6 mid-winter. And for those of you with any say in the matter, upgrade to IE8 or Firefox today!
CU*Answers Web Services has a planned maintenance window on Tuesday, May 19, 2009 between 5AM-8AM ET. Client websites and email services may experience intermittent downtime during this window. We apologize for any inconvenience this may cause.
WESCO Net will be exhibiting at the 2009 Mid-America Credit Union Association taking place in Grand Forks, North Dakota, June 11-13. IT security and systems specialists will be on hand to meet with you and answer your questions. We hope to see you there!
If you’ve been looking for a one-stop shop for all your WordPress training/tutorial video needs, chances are you haven’t found a site yet that covers everything. Enter Dainis Graveris over at 1stwebdesigner.com who has put together a very impressive listing of sites offering a plethora of WordPress screencasts and videos. Chances are pretty good you’ll find what you’re looking there.