WESCO Net now has two on-staff developers certified with Interactive Intelligence Inc. (I3) for building customized VoIP solutions and applications using the I3 toolsets.
“WESCO Net now has the capacity we need to develop custom-tailored VoIP-based systems and applications that our customers are demanding,” says Dave Wordhouse, VP Network Technology for WESCO Net.
“The vast majority of IP-based telephony solutions on the market are closed systems that can’t be bent to fit the way our customers want to do business, especially in the call center.
“What makes the WESCO Net/I3 solution so compelling is its customizability. Our developers can engineer a system that works they way you need it to – from interactive voice response, speech recognition, custom call flows, web site integration, you name it we can probably figure out a way to get it done.”
WESCO Net has been an Interactive Intelligence partner since 2006 and maintains a staff of professionals certified on the platform.
Interactive Intelligence is a leader in call center software and IP telephony solutions including automatic call distribution (ACD), interactive voice response (IVR), speech recognition, Web collaboration, remote agent support, supervisory monitoring, predictive dialing, call recording, reporting and more – to SIP-based enterprise IP telephony, enterprise messaging, voicemail replacement, and customer self-service.
